Office Policies

Appointment Scheduling

Our front office staff works hard to accommodate each patient with their requests. Please be patient, and know we will try our hardest to meet your request.

Our office is open Monday through Friday. We do offer urgent and emergent appointments within 1-3 days. You may request an appointment via our Web site or call us at (602) 298-8977, dial option 1 . If you are unable to make your appointment, please advise our office as soon as possible, this will allow us to keep a flexible schedule for all of our patients.

Please have your insurance information available when you call for an appointment. Our office utilizes Digichart, an advanced electronic medical record system to aid in providing to you the highest quality of women's healthcare.

When you schedule your appointment you will be given a Digichart username and password, which will allow access to the patient portal. Upon entering the patient portal, you can enter information regarding your current health concerns, as well as your medical history. Your provider will use this information to facilitate and expedite your visit to the office.

It is imperative that you complete the Digichart patient portal prior to your appointment. If you are unable to complete prior to your appointment, please arrive to our office 45minutes prior to your scheduled appointment to complete via a computer kiosk in our office.

Telephone Messages

Our telephones are open throughout the day from 8:30 am to 5:00 pm. If you have a medical question or concern please call our office and speak with your provider's medical assistant. During clinic hours our medical assistants are busy on other calls or with patients and you may be required to leave a message. If a message is left please note that it may take up to 48hrs to return your call. Calls are checked between noon-1pm and after 4:30pm.   All calls will be triaged and answered in order of medical importance. Please make sure all contact information are up to date to ensure a prompt response. For your privacy, if you have not indicated verbally or in writing, our office will not leave a message with medical information at your contact number. All calls will be answered by the end of the business day.

If at any time you feel you have a life threatening emergency, call 911 or go directly to the nearest hospital.

After Hours Care

If you should have questions or concerns, our registered nurse triage line is available to you. They have many years of experience in Women's Health and are able to answer your questions after office hours. The RN's are not able to refill any prescriptions, please call the office during normal business hours.

Payment, Insurance and Billing Information

If you have insurance please bring a copy of your insurance card with you to your visit. We'll submit the claim to the insurance company on your behalf, but please be prepared to pay your copay and any coinsurance or deductible on the day of your visit, unless if prior arrangements have been made with our billing department. After payment is received from your insurance company, any additional amount determined to be your responsibility, will be billed to you.

We also offer discount prices on services to patients with no health insurance. Please call our billing department to provide you with an estimate of the services needed and payment policy.

If you have any questions regarding your insurance policy please feel free to contact your insurance customer service or call our billing department.

Our practice accepts most major commercial health insurances, AHCCCS, Medicare and Tricare.

Late Show Policy

We understand time is valuable to you and we strive to run on time as much as possible, so we ask that you please be on time to your appointments. Please contact our office immediately if you are running late. Patients are encouraged to arrive 10-15 minutes before their scheduled appointment. No exceptions.